FAQs

Frequently Asked Questions

How long will it take to receive my order?
Our estimated delivery time is typically 14-20 Days, but may vary depending on your location and product availability.
Do you offer international shipping?
Yes, we ship worldwide to ensure customers everywhere can enjoy our luxury products.
What shipping methods do you offer?
We offer a range of shipping options, including standard and expedited shipping. You can choose your preferred method during checkout.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.

Are your products genuine?
Yes, all of our products are guaranteed to be authentic and of the highest quality.
Do you offer customization or personalization?
While we don't currently offer customization services, some of our products may be available in different variations. Please check the product description for details.
What if I receive a defective or damaged item?
In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our money-back guarantee policy.

What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase for any reason, you can return it within 30 days for a full refund.
How do I initiate a return?
To initiate a return, please contact our customer support team. They will provide you with instructions on how to return the item.
How long does it take to process a refund?
Refunds are typically processed within [insert processing time] business days once we receive the returned item.

Do you have a physical store?
No, we operate exclusively online to reach customers worldwide and offer competitive prices.
How can I contact your customer support?
You can reach our customer support team via email at support@prestigepearls.co@gmail.com

or through our website's live chat feature.
Is my personal information secure?
Yes, we take the security of your personal information very seriously. Our website is encrypted to ensure all data is protected.